Phone. 168. These are two settings — Virus Safe and Child Safe. 0 that contains your default network information. , S. Here you’ll find all the help you need for Virgin Media related problems and issues. Go to Account settings, then Account details b. 67. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Lee_R. Open Advanced settings. Altering the settings is straightforward, with the options being found in the "My Apps" section of My Virgin Media. I cannot access my F-Secure account as it requires a Virgin Media Safe verification code. Hello, I am having this problem too. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. The Virgin Media online account that shows the bill / package does not provide access to the Hub's WiFi settings, but it does provide access to the Web Safe settings where Virus Safe can be Enabled and Child Safe should be Disabled to enable access to Office VPN / Conf Calls / Social Media & Messenger apps. Hi Trying to find a solution to why I cannot access the settings for web safe. I'm able to access online account and change the Web Safe Settings. Click: Web Safe. 220. These are two settings – Virus Safe and Child Safe. If you see two software update options available, choose the one you want to install. 162. com again and noticed a. Why is this marked at solved. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. Virgin Media Email settings Access your email through a Web browser Before you read on, did you know that you can access your Virgin Media - 3166396. Stay safe online. If your site is blocked by a majority of ISPs, it may be that there is a. on 15-04-2023 15:47. Anyway, I recently moved house (August) and kept the same package. Browse Virgin Media Virgin Media Community. 168. 159. on 10-06-2023 13:58. on 06-07-2023 14:58 I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that never loads, just showing. Can you confirm if you've been able to sign in previously? Malware is a type of malicious software, designed to infect your device to manipulate or damage it. You can get it free for 12 months by registering or signing in to your My Virgin Media account and go to. Type of information. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. 168. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. and they all return the same result: ⋮. IPCONFIG reports DNS servers as 194. Virgin Phone Switchover. Hey @DavidCalla,. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Can you confirm if you've been able to sign in previously?To turn on Web Safe, simply sign in to your My Virgin Media account and select My Apps. I have to manually click ‘Load Content’ on the email to download them. 25-02-2023 13:20 - edited 25-02-2023 13:25. 168. 0 Kudos. . 9. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. What is the website,. 67. Options. . For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIK 0 Kudos If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. Thank you, I have found where I can change the DNS, but as I am not really sure what I am doing I have put some details in but it won't accept and save. You can choose your Web Safe settings by logging into your My Virgin Media account, which can be accessed here. Need to contact Virgin Media Customer Services?. 2 hours ago. 220. 2 Log in to your Virgin Media account using your email address and password. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Browse Virgin Media Virgin Media Community. com under Blocked Websites section and then select Add. Please try again later. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. I have web safe switched off but still certain sites wont load. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. Are you seeing the old UI (left) or the new UI (right). - 5205097 - 3. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Could it be a different situation, i. Switched On Families Swap and share practical advice with other parents cancel. What’s more, it’s compatible with all. Then click on Manage services. not the VM Hub. You may want to start by seeing what your site report looks like using a tool like Blocked. on 09-07-2023 22:56. 222 and 208. Web Safe is not automatically turned on for customers who joined before this date. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. Select the Settings cog in the top right-hand corner. It shows that it is ‘on’ but doesn’t block any websites at all. Click on this and you'll see my message. 222 & 208. The easiest way to access websites blocked by your ISP is by connecting to a VPN. Apply the Public DNS to the computer / device / your own Router i. Virgin Media. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. If you are at home, check that you are connected to the same network or SSID as your Virgin TV box, and that the Virgin TV Go app has permission to discover devices on your local network. Breaking down some broadband barriers 8. This is so annoying as it seems as no one can help you over the phone. To prevent this from happening, Virgin Fibre customers can use WebSafe to block certain websites. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. Any website unsuitable for children is blocked by default. Networking and WiFi. VPN operates fine for use with : Virus Safe : Enabled. Account - Cable. More about Virgin Internet Security. 168. Discover the web for yourself. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks ago Contact the site operator for further help. Hi, can you help me, I have the same issue where I want to turn off web safe but am unable to access the manage settings page for the web - 5104291 Browse Virgin Media Virgin Media CommunityRe: Web safe problem. 6 - 6. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. com nslookup protonvpn. 8) and this will bypass the websafe filter. If you're still having issues changing your settings, please let us know. Virgin Media Web Safe allows you to restrict certain types of. Sorry to jump on this thread but I have been having the same issues and finding it infuriating. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. We hope that helps. Claims from the VM Mod team that the Child Safe management was fixed have proved disingenuous. 88K views 5 years ago. Child Safe is easily customisable by clicking on the Categories,. VM has WebSafe enabled. We give all our customers a complete, market leading security package called Virgin Media Security, free of charge. Then click on Manage services. This subscription-based streaming service can be downloaded on Android, iOS, and Windows. I can look into doing this for you, I will send you a PM. , fortnite. Select the SPAM setting you’d like to use: Reject All Spam messages. com 194. See. Like a lot of people here it seems. From there the Web Safe can be accessed and configured. Virgin Media takes online safety seriously. 1. nslookup protonvpn. What is Child Safe? Child Safe is an additional feature to Web. Makes sure your dns settings on your computer are manually set - 8. Should the issue persist post back here to have issue flagged to the forum team. Plus all the blocked websites reset to nothing when I log in again. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. 168. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Learn how you can change Web Safe settings to turn Child Safe off. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. Re: Blocked websites list gets removed. I tried to check the AS name as advised on the forum , here is what I found. I have been using Websafe for some time but I noticed this morning (about 7. A quick look at this handy picture should help you find the best location. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Remember that parental control settings are only one part of online safety. 222 and 208. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. 8. Changing network settings to use any Public DNS should re-gain full access for the device. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Learn moreHi. Access your bills, diagnose faults and manage your package. Joining in. I'll be in touch soon. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. See. If you want to change your settings at a later date, or if you've not yet made a choice of settings, here. Log in to My Virgin Media. 0. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. 123 and 194. Move message to Spam folder (default) Flag a message as. 1. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Check in your account settings on their website. You don’t need to be a web wizard to know how to take care of your kids online. I will send a private message - watch out for the purple envelope inviting you in. IP address 192. 4. Thanks for coming back to us timcollier1965, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. " Still does not appear to work!Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. 15-02-2023 21:11 - edited 15-02-2023 21:15. AtlasVPN: A fast and secure VPN that is great for streaming. Regards, Daniel Options. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Virgin Media; My Virgin Media; Shop; Help;. . A new secure password will be generated for you. changes not being saved. These are two settings — Virus Safe and Child Safe. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. NordVPN is a trustworthy VPN solution brought to you by Tefincom & Co. The Virgin Media blocking method. Web Safe is not automatically turned on for customers joining before this date. I have switched off-on-off the web safe settings. Virgin Media. I’ve called VirginMedia several times and they have not been able to help. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". g. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. Thanks. 8 & 8. Joining in. Childsafe off but still blocking sites. A VPN circumvents restrictions by encrypting and sending all of your traffic. Virgin Media Web Safe Log in to your My Virgin Media account. 9. 40am) that all the settings for blocked categories (e. For best. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. -- I'm a Very Insightful Person,. on 13-06-2022 11:42. 168. Self Care VideosThere are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. 1 or whatever else you like. Chatter and natter. CryptoIf your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. These are two settings — Virus Safe and Child Safe. SMTP Settings. Every computer on the internet must have a unique. To check this, go to iOS settings > Local network > ON’. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Then follow the instructions on screen to finish your set up. 140 and not, the expected, 81. Toggle the button next to Child Safe option to turn it Off. Calls to 159 will be charged at the usual national rate call, which is usually included in your mobile package’s minutes. g. However now it seems that randomly everything deactivated (thanks Virgin!) - when I turn it back on I can select Categories and save. With reference to the answer to the question of how to fix Netflix is not connecting to Virgin Media, it is necessary to have an uninterrupted Internet Connection. com, minecraft. com and we’ll look into them. I’m sorry to hear of the issues that you’re having with your web safe settings at the moment. 8. Stream from Virgin Media. Regards, Steven_L. Qurento. More about Web Safe. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. There is no speed problem with 16 Gig memory. The system here now seem to have gone to the old interface where "switches" seem to work BUT attempt to block things as simple as YT give, repeatedly, after long-ish wait, "Sorry We can't update your Web Safe settings at the moment. OpenDNS provide instructions here :. See for more details. Click: My Apps. For others the Child Safe On / Off settings fail with errors and they are unable to attempt to apply a change. Virgin Media; My Virgin Media; Shop;. com. Could it be a different situation, i. The website will not allow access to the ‘manage settings’ page and you just go round in a circular loop to the paid security service option. 8. Qurento. Changing network settings to use any Public DNS should re-gain full access for the device. The website is out that if you disable Child Safe in the Virgin media Web Safe settings, media will start playing again. You can find out more FAQs about Web Safe here. com 194. The website is - has anyone else found that since the My Virgin Media app was updated a few months ago, the new Web Safe settings are really unreliable? Whenever I log back in they have reset to all deselected and I have to re select them again. Open a new account or log in to your virgin Media account using your email address and password. To get around this, you need to turn Web Safe off. 1. 24/7 email & live chat customer support. The issue of Child Safe being re-enabled by VM is being mentioned more often and once stuck on it breaks many services such as Office VPNs, Zoom, Social Media, Sky TV, Sonos, Games Consoles and much Web Content. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Click on My Apps then Web Safe. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Account - Cable. Please look out for the purple envelope. POP3 Settings. Virginmedia. That said, the more you know about the web, the better understanding you. These are two settings — Virus Safe and Child Safe. desktop. NordVPN – Extensive server network. ++ Child Safe : Disabled ( this is the setting that is causing the VM DNS to intercept use of VPN & Conference calls etc )The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. If you are at home, check that you are connected to the same network or SSID as your Virgin TV box, and that the Virgin TV Go app has permission to discover devices on your local network. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Hi. All in all, CyberGhost VPN is a very affordable VPN option for Virgin Media, no matter if you use their Internet service and want to get rid of throttling or VPN blocks, or you want to simply watch Virgin TV Go from outside the UK without restrictions. Web Safe is automatically turned on for customers joining Virgin Media after 16 May 2018. Select the firewall and tick the following protocol. I have added the categories to block but it will not allow me to add. And we don’t mean wrapping them in bubble wrap. 168. I can not access the Manage your websafe settings via my app or via my pc. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. 0 Kudos. 99. . I am also experiencing the same issue. resolved IP Address is 185. 0. The WebSafe issues started a few weeks ago. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. To confirm private browsing is on, you will see the word inPrivate beside your address bar. 5. 4. VPN Apps for all devices and unlimited simultaneous connections. 1. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Go to your browser settings and click Advanced settings. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Business, Economics, and Finance. Calls to 159 will be charged at the usual national rate call, which is usually included in your mobile package’s minutes. 168. Joining in. virginmedia. . It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 For best protection, we recommend using Virgin Media Internet Security and Web Safe. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. You may want to start by seeing what your site report looks like using a tool like Blocked. Doesn't work in Igconito, Chrome Browser, Edge or Safari. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. 8. Reply. . It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. Learn how you can change Web Safe settings to turn Child. -- I'm a Very. Gateway 192. Tap Install Now. I switched it off then when I switched it back on it had lost all of the settings I previously had including a couple of web sites that I was allowing through. For more tips on how to keep your kids safe online, visit Internet Matters. That's all well and good, but it means people looking. Please enter your email. These are two settings — Virus Safe and Child Safe. No bank or credit card details are required for the trial. If your websafe option is off, then the toggle will be greyed out. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. 99. If your websafe option is off, then the toggle will be greyed out. Bypass Child Safe & Virus Safe. I've been trawling these god forsaken forums for an hour now, and all the people with the same problem you say "okay I'm PMing you to resolve this issue". Below we try a DNS lookup first with the Virgin Media DNS and then via Google Public DNS, both fail. It’s easy to turn on. I will be able to assist and get this changed for you. Faced. Virgin Mobile. These are two settings — Virus Safe and Child Safe. If you haven’t changed your password, the default one is placed on the bottom of the router. Also check the dns settings of your vpn while you're there. 0 Kudos. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. 162. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Virus Safe - Enabled. Manual configuration settings for email. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. In order to avoid future infections on your home network it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. on 10-06-2023 13:58. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. Superstar. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia.